MenuClose
CONTENT MANAGEMENT SYSTEM ONLINE HELP
Site Map
- The Basics
- The Basics
- How to use this FAQ
- Create a Website Tutorial (Printable)
- Editor Quick View
- Add a Logo
- Save Changes | Preview | Publish
- Publishing Changes
- How to add a new page
- How to delete a page
- How do I change my Website Fonts?
- How to change the website name
- How to edit the Footer
- Changing Contact Details
- Adding / Renaming a custom filename to your pages
- How to link to a page or file (Drag Drop Editor)
- How to create a linkable button (Drag Drop Editor)
- How to link to a page or file (TINYMCE editor)
- How to add a button link in TinyMCE
- How do I switch between websites
- Setting page options via the OPTIONS tab
- Glossary of website-related terms
- Clearing your browser cache
- I've made changes in the CMS but can't see it live?
- Preferred Web Browsers
- 10 tips everyone should know
- Logouts / Session Expired / Can't edit page X
- Add a Favicon
- Domain Names
- Domain Names
- New Domain Name Registration Tutorial
- How to transfer an existing (pre registered) domain name to your website
- Setting your Primary Domain name for the website
- Updating Domain Contact Details
- Requesting an authorisation code (UDAI)
- What are your nameservers and IP addresses
- Domain name renewals
- DNS - Changing your A Record/CNAME
- DNS - Changing Authoritative Nameservers
- DNS - Editing Zone records - Verification CNAME records, TXT records
- Domain Name Verification with Google, Microsoft, Mailchimp etc.
- Adding DMARC/SPF/DKIM Records
- Lapsed Domain Names
- Adding a Subdomain (sub host) to your site
- Website Statistics
- Investigating Outages
- Domain Free parked and Google Apps
- Having trouble getting the UDAI from another .nz registry?
- How to purchase a domain name that is registered to someone else.
- Domain Privacy
- Website Hosting
- Hosting Speed / Specifications
- What is a hosting fee?
- What is your A record?
- Redirect one domain to another
- Outage - I can't see my website
- How can I check my bandwidth usage?
- Slow speeds and Load balancing
- Backups - All about Backups
- Moving away from us
- Security - How secure are our servers?
- How do I change my hosting plan?
- How do I block traffic from specific countries visiting my website?
- Common Questions
- Timeline to build your website
- Checklist before going live
- How can I make my trial site live? (go live)
- Can I extend my trial?
- How can I make changes to the way my site looks?
- How do I change my website theme
- Procedure for getting a customised website template
- Editing more than one website
- How do I remove or edit my sitewide messages
- How do I change my login password
- I've made my site live - why can I not find it in Google?
- Google results are linking to an old page - how do I fix this?
- My images look ok in the CMS, but show rotated on iPad, other devices
- How do I edit my Template Footer
- How to switch to HTML Mode
- Adding Code before the BODY tag
- How do I remove the featured products that appear on my new trial site
- Who owns my website?
- Creating a web site for an extra domain name
- Custom Placeholder Pages [One page website]
- Where is the OPTIONS tab?
- How do I change my font / text / heading size?
- How to edit my Template Header
- How do I change editors?
- Guides
- The Basics
- Building your site
- Pages
- Pages Overview
- How do I add a new page?
- Removing or deleting a page
- Reordering Pages
- Duplicating a Page
- Hiding a Page
- Restricting who can view a Page
- Timing Page Content Visibility
- What kind of page template should I use?
- Setting your homepage
- Blog Pages
- Gallery Pages
- News Pages
- Events Pages
- Submenu Pages
- Enquiry / Survey Forms, Custom Enquiry Forms
- What can I use a single plain pages for?
- Hiding default page headings
- Changing the page layout
- Setting Pagination / Items to show (Gallery/Blog/Ecommerce)
- Content Editor Modes Explained
- - DRAG DROP Editor (Default)
- Drag-drop Editor Overview
- Inserting Images
- Changing the editor from Drag-Drop to Contentbox
- Changing the editor to TINY MCE
- How to create a linkable button
- How to link to a page
- Adding a Telephone or Email link
- How to link to in-page content (via Bookmark)
- Setting content visibility on Desktop and Mobile
- Adding background colour to snippet content areas
- Keyboard Shortcuts
- Working with Tables
- Using Drag-drop in Blog and Events pages
- Copy / Paste Snippet Blocks to a different page
- Hover states and Animation Effects
- Resizing Rows and Columns
- Shopping Snippets
- Snippets and spacing - Margins and Padding
- Text Sizing and Line Heights
- Special Snippet Blocks
- Editing Panels / Popups
- Showing the Properties Panel
- - CONTENTBOX Editor (Advanced)
- Contentbox Introduction
- Editor Icons
- Section Settings & Content Settings
- Editor Basics
- Contentbox Backgrounds
- Common Contentbox Questions
- How to add a Contentbox section
- How to delete a Contentbox section
- How to move a Contentbox section up or down
- Adding a menu link that jumps down to a section of the page
- How to set a height for the Contentbox Section
- Changing the width of the content within the Contentbox section
- How to change or remove the tint on a background image
- How to quickly change text White or Black
- Changing the default spacing above and below the content
- How to add a youtube video to a Contentbox section
- Changing the Contentbox section height on mobile
- Copying and Pasting a Contentbox section
- Constrain the Contentbox column widths
- - WORD STYLE Editor (TinyMCE)
- Editor Introduction
- Formatting Text
- Inserting content
- Inserting Photos / Positioning Photos
- Positioning images on single plain pages
- Page Introduction and Page Footer
- Inserting Links.
- Inserting Tables / Columns / Background Colours.
- Adding a calendar
- How do I create an image link, or upload a linked advert?
- How do I embed or insert a map (or other dynamic content) in to my page?
- Creating button links
- Troubleshooting
- Editor Advanced
- Styling Content
- How to add Rounded Corners and Borders
- Changing a Snippet Block background colour with the Colour Editor
- Adding or removing a column from a Snippet Block
- Reordering Columns
- Resize Columns
- Hiding Icons in the editor for distraction free editing
- Adding custom classes or CSS rules to a snippet block
- Changing the max-width of a snippet block
- Style and reposition Column content via Column Formatting Effects
- Images / Backgrounds
- Finding Images
- Editing Photos
- Image requirements for your website.
- How do I know what size image I need?
- Using the Drag-drop Image Wizard to change the display area of an image
- Drag-drop: Disable auto-scaling of images
- Cropping Images to be a consistent height and width
- Adding a colour overlay to your image
- Oversized Image Warnings
- Resizing an image permanently to reduce filesize
- Blurry Images - Thumbnail Size
- Adding Image Alt-text via the Drag Drop editor
- Adding Image Alt-text via the TINYMCE editor
- Adding Image Alt-text to Banner images
- Inline images in Drag-drop and Contentbox
- Uploading Photos
- Advanced Features
- Image Captions
- Adding a Background Image to a page
- Adding a Background Image to the template
- Resizing Images
- Banners and Sliders
- Uploading content
- Design Templates
- The Basics
- Changing your templates Masthead for a different layout
- Tweaking your template
- Templates Advanced
- Getting us to customise your template
- Importing a new template
- Specifying the DOCTYPE
- Custom template tags [TAGS] overview
- CSS Menus
- CSS Menus over Google Adsense
- Photoshop Guidelines
- Template Variations [A-H]
- Stylesheets and CSS
- Showing products promotion status in the product list
- CMS and Template Classes
- Add cartcount number to a template
- Custom Arrows on Dropdowns
- Contentbox Background Mask
- Troubleshooting
- Forms
- Enquiries versus Members
- Add an enquiry form to a page
- Customise Enquiry Forms
- Viewing Enquiries and Form Submissions
- Change default thank-you text ( Registration, Enquiry pages)
- Auto Complete Postal Address - Postal Address Lookup
- Adding Member Registration and Subscription Forms
- Field Dependant Reveal
- Persistent Fields on Custom Forms
- More Q & A
- Menus
- Mobile Styling and Optimisation
- Pages
- Advanced Page Types
- Blog / Gallery / News Pages
- Blog Pages
- Gallery Pages
- News Pages
- Changing the page layout
- Duplicating a post
- Moving a post to a different Blog or News page
- Tagging Blog Posts
- Changing from the default TinyMCE editor to the richer Drag-drop editor
- Creating a custom filename for a post
- Future Dating Posts / Archiving Posts / Changing the post order
- Adding a News/Blog/Gallery Feed to your homepage
- Events Booking System
- Events Booking Over View
- Adding the Events Booking System
- Events Management Interface
- Adding an Event
- Creating a Webinar / Video Event
- Creating a Venue
- Setup your Events Shopping Cart
- Managing Your Events & Attendees
- Event Layouts and Styling
- Events Categories
- Disabling Address or Freight options on Events Pages
- Events Notifications
- Recurring Events
- Business Directory
- Branch List Directory
- Photographers Shopping Cart
- Organising Directory Classifications
- Blog / Gallery / News Pages
- E-Commerce
- Shopping Basics
- Category Management
- Adding a Category
- Moving a Category
- Moving Categories to Sub-categories via Drag-Drop
- Deleting a Category
- Redirect a Category to another Category
- All Products Categories - All Products, New Products, On Special, Brands, etc.
- All Products - On Special: How to show specials
- Adding information that will appear in all Products in a Category (as an Information Tab)
- Part Finder - Make / Model / Year / Variant Relationships
- Make/Model/Year Search
- Product Sorting Dropdown
- Hiding a Category and the Products within via cascade security settings
- Products
- Adding a Product
- How to add a General Stock Item
- How to add a voucher product
- Deleting a Product
- Duplicating a product
- Blocking a Product
- Production options, Sizes / Colours / Customisations / File Uploads
- Moving a Product to a Category
- Adding a Product under multiple Categories
- Changing a custom filename for a Product
- Adding an Image to a Product
- Moving a product from one Shopping Page to another
- Promoted Items (Featured Products)
- Removing Default Featured Products
- Reordering Featured Products
- Converting Products to Product Variations (Child Products)
- Creating Products by Bulk Image Upload
- Sending a follow up email after a Product is purchased
- Restricting who can view / buy a product
- Product Options
- Product Options Overview
- How to add Product Variations to a Product
- Options for colour and size (with different prices, SOH or codes)
- How to delete or edit an existing Product Variation
- Additional questions at product level (including file uploads)
- Rewording the default product options
- Setting a default Product Option
- Choosing a display format for your Product Options
- Allowing customers to add multiple options to the cart at one time (Product Variations)
- Showing the price range available instead of a single price
- Adding Swatches (Product Variations)
- Adding swatches (Simple Product Options)
- Global Colour Options
- Showing Qty Amount for each option > Product Variations > Display Format - Single Radio List
- Replacing the main image on swatch click or option select
- Product Variations - Update Pricing
- Product Variations - Adding weight to an option
- Product Applications - Make / Model / Year
- Product Variations - Revert to Basic Options
- Layout and Formatting
- General Layout and Formatting
- Category / Product Lists
- Product Detail Pages
- Add Social Network Like buttons to your Product pages
- Changing the Product image View
- Styling your Product description text
- Changing the Product View Layout
- Enabling / Displaying the subtitle field on your Product detail pages
- Display Options: Product View Checkbox Settings
- Linking Related Products
- Linking Related Products in Bulk
- Promoting Related Products (Would you like to add?)
- Add an Enquiry form to your Product detail pages.
- Adding Tabbed Content to your Product Detail Page
- Changing the format and position of your Tabbed Content
- Adding Free-format text to your Product Detail Page
- UOM Unit of measure is not showing.
- Cart and Checkout
- Enabling / Disabling Shopping Elements
- Disabling the Buy button across the website
- Disabling the Buy button for specific products
- Disable the Buy Button on the Category/Product List Page
- Hiding a Freight Option
- Hiding a Payment Option
- Turning off notifications to customers/merchant
- Hiding a product or category
- Preventing Customers from Ordering from multiple carts
- Hide Stock Quantity
- Enable / Disable the Wishlist Plugin
- Add My Account / Cart / Checkout Links
- Payment Options
- What is a payment gateway and a merchant account?
- Selecting the right credit card payment gateway / merchant account. NZ
- How to add a Payment option
- What other Payment Options can I offer on my website?
- Credit Card Payment Notifications
- Shopping Cart Transaction Messages
- Hosted Payment Solution, or your own SSL cert?
- Information for Completing Merchant Account Forms
- Paymark Logins
- Where to add Returns Policy/Terms and Conditions information
- Adding additional information to a successful credit card transaction
- Working with Custom Payment Options
- Subscription Payments / Repeating Orders
- Auto cancel unpaid orders
- Resticting a payment option to Retail
- Disabling a change of payment method for customer
- Worldline (Paymark Click) Repeat Billing
- Manual Bank Transfer Setup
- Integrating Stripe
- Integrating Paystation
- Integrating Afterpay
- Integrating Zip
- Trouble Shooting - Payment Method box is not showing text
- Processing Orders
- Advanced Ecommerce
- Custom Invoice / Receipt Templates / Notifications using [TAGS]
- Affiliate Systems
- Choose how to order custom fields that have been added to the checkout page
- Force order of custom fields in dockets
- Fast sale items
- View automated email history for a customers and orders
- Importing Products From CSV
- Exporting Product Information to CSV
- Extra Product Fields
- Adding enquiry forms to your products
- Managing product enquiries in the CMS
- Creating pre-set (canned) response text to product enquiries
- Returns and adjustments to orders
- Create orders via Excel file
- Refunds and Credits
- Vendor Pages - Allow members to upload and manage their own products
- Art Galleries
- Specifications
- Assembled Products and Recipes
- Importing products via URL (from another site under your account)
- Minimum Spend Required
- Custom Calculations
- Importing Products via csv - Restricting products
- Product Pricing, Currencies
- Trade Pricing / Member Pricing
- Multiple Currencies
- Adding a currency converter
- GST/ Tax Based Pricing
- Bulk Product Pricing Updates
- Bulk Product Pricing for Product Variations
- Vouchers and Discounts
- Supplier Pricing / Average Cost Pricing
- Show Price Range where Available
- Adding a Prefix to your price
- Price per 100g or kg
- GST / VAT calculation
- Cascade Option Pricing
- Rename Price Groups A - H to a custom name for each group.
- Plugins
- Courier Plugins
- Payment Plugins
- Ratings and Reviews widget
- Wishlist
- Customer Stock Notification System
- Stock Sync Multi Site
- Google Plugin (For Google Shopping Feed and Analytics)
- Xero Integration plugin
- Quotes Plugin
- Subscriptions / Repeat Ordering
- Trends / APPA / Fashionbiz
- PriceSpy Plugin
- Job Status Manager
- Multi Currency Plugin
- MailerLite Plugin
- Product Pricing Custom Calculations
- Open Cart Reminder Service
- Wholesale
- Rental, Booking and Appointment Systems
- Freight - Couriers
- Setting up your basic freight options
- Custom Freight Overview
- Aramex Couriers Consignment Integration
- Aramex Couriers Live Pricing
- StarShipIT
- GoSweetSpot NZ
- Zappy (ParcelPort) NZ
- NZ Post (and Pace)
- NZ Post / Courier Post - eShip
- Distance Calculator
- Dropshipping
- Freight, Shipping or Delivery Fees
- I've connected my website to the courier company, but the orders are not appearing in their system
- Restricting products by Postcode
- Restricting orders to specific countries
- Troubleshooting - Help - my freight is incorrect!
- Address Label Printing
- When are Rating Review Emails sent out?
- Calculating freight when shipping multiple packages
- Shipping Status - Not Shipped
- Changing Invoice/Branch details for a specific freight option
- Stock & Quantities
- How to edit your stock levels for a product
- Out of stock, hidden, not for sale or prioritised products
- Last item competition. How does quantity in stock reduce?
- Quantity selection - allowing decimals or more than 20
- Product option level stock availability and pricing
- Out of stock, allowing backorder
- Stock Availability Notifications (Plugin)
- Display Stock Level Options
- Creating a Purchase Order
- Receiving a Purchase Order
- Vouchers, Discounts, Loyalty Points
- How to add Vouchers and Discounts
- Sell Vouchers Online / Voucher Customsation
- Voucher Creation and Management
- 2 for 1, quantity discounts, member discounts
- Loyalty Points
- Loyalty Points Across multiple shopping carts
- Discounts / Sales
- Free Freight
- Limit Qty of Items on sale - Via Product Pricing Tab
- How to add a voucher product
- Voucher [TAGS]
- Selling Photos / Prints
- Shopping Cart Add-on Page types
- Advanced APIs / Add ons
- Where to import / update products by CSV
- How to import products from a CSV file spreadsheet into your Shopping Cart
- Adding Additional Product Images via CSV
- Deleting Additional Product Images via CSV
- Exporting product info from MYOB
- Ordering products offline
- Connect your Site to Facebook Commerce Manager
- Fastway Couriers Integration
- Selling digital media (like PDFs)
- Klaviyo Feed
- CSV Column Names
- Website Migration from Shopify
- Point of Sale (POS)
- Reports
- Orders / Invoices
- Order Options
- Viewing a Pick List for an Order
- Updating a received order via Returns / Adjustments
- Sending a customer order documents manually
- Customising Email Notifications
- Send a TAX INVOICE instead of an invoice
- How to remove Auto-login links on Invoices
- Add a Custom Logo to your invoice
- Setting your own invoice number and prefix
- Changing the company/organisation name that appears on the invoices
- Delivery Docket with Barcodes
- Adding a Barcode to appear on your Dockets
- Changing the Status of the Order
- Email & Membership
- Member Management
- Member Status / Security Levels / Opt In Levels
- Add a New Member
- Import Members
- Making a Member Group
- Logging in as a Member
- Registration Forms and Password Reminders
- Auto Membership Registration, Expiry, Renewal and Payments
- Giving logged in members VIP Pricing
- How to Give Members Different Authorisations in bulk
- Allow Administrators / Sales Reps access to their approved members
- Sales Reps order notifications
- Export Members
- Deleting Members
- Sending a customer a password reminder
- Members Pages / Template Customisations
- Customising Registration Pages
- Add a Create An Account link to all login pages
- Allow admin access for single pages
- Member Security/Password Pages
- Logout Issues On Password Protected Pages
- Custom Membership Fields
- Member Collaborative Pages, Member Content
- Advanced Members Widget
- Uploading files for single members
- Uploading shared files for all members
- Moving a page to be only visible to Members
- From Addresses and Reply To Email Notifications
- Global Enquiry form options
- Standard Field Names
- Webmail
- Bulk Email
- What is the bulk emailer?
- Where is the Bulk Emailer?
- Creating an Email Template / Email Tags
- How to Send Newsletters to a Mailing List
- Test your newsletters - Formatting Issues (MS Outlook)
- Pausing / Restarting an active Mailout
- Bulk Emailer Stats and Issues
- Opt in / Opt Out / Collecting email addresses
- Mailing List - Importing an existing list
- Failed Senders
- Annoying popup subscribe boxes
- Unsubscribing
- Use Product Snippets in your Bulk Email to quickly add product information
- Image Sizes for Bulk Emailer
- CRM Features
- Email Campaigns
- Forums & Blogs
- Pop3/Imap Email Services
- Email Overview
- Creating new POP3 or IMAP Email Mailbox Accounts
- Where do I find my email mailbox settings
- Outlook Desktop (Office 365) Settings
- Outlook IMAP - Incoming Mail Permissions issue
- IMAP on Outlook for Office 365 - Synchronising Folders
- Settings for New Outlook for Windows (replacing Windows Mail)
- GMAIL for Mobile (Android)
- Outlook for Mobile (Android)
- IMAP - My email is missing
- Thunderbird Email Settings
- iOS Email Settings
- Apple Mail / OSX Mail - Setting up a new mailbox
- Apple Mail / OSX Mail typical Server settings
- Apple Device Email Setup
- Iphone / Smartphone email integration for gmail/google apps users
- How to Set Up Google Workspace
- Change To Gmail
- Using a standard Gmail account to send and receive email from your mailbox
- Getting a TLS Security Error - Invalid SSL Certificate
- Secure SMTP - One SMTP for all ISPs
- Spam - How to reduce the spam in my inbox?
- Blacklists - why did we block an incoming email?
- Sending emails using your domain email address
- How many email addresses can I have using my domain?
- What is a forwarding email address?
- My email doesn't work
- Can I have one domain email address forward to two email inboxes?
- Web forms - email debugging
- Size Limits On Email Attachments
- Whitelist IP Addresses / SPF Record
- Changing a password assigned to an email address
- Migrate IMAP Email History
- RBL - Realtime Black List
- DMARC Reports
- Email Auto-responder
- Scams and Hoaxes
- Lead Magnets / Growing Your Customer Database
- Form Spam Filtering
- Member Management
- Promoting your site
- Analytics and Tracking
- Meta (Facebook) Pixel
- Google Tag Manager (GTM)
- Google verification of Domain ownership
- Google Analytics GA4 - Tracking Code
- Why isn't Google Analytics tracking my website?
- Monthly Analytics reporting via AWSTATS
- Google GTIN codes
- Google Shopping Feed and Quotes.
- Google Analytics - Adding the tracking code (traditional)
- Social Networks
- Search Engine Optimisation
- How Google Search Works
- SEO Strategy and Process
- Selecting the right key phrases and keywords
- The first paragraph is very important
- Headings and Titles
- Where do I enter Metatags?
- META keywords
- Natural URLs and SEO filenames
- Search Engine Optimisation example
- Linking - incoming links
- Web Statistics
- Submit your website to search engines
- Make changes a pages content often, or not at all
- Search within my own website
- Google Adwords
- Google Sitemap XML
- Add your sitemap.xml to Bing Webmaster Tools
- Add your sitemap.xml to Google Search Console
- Renewing domains for several years is a good idea
- More Search Engine Optimisation information
- Will transferring my existing website to you reduce my existing SEO ranking?
- Image Alt Text
- Lazy Loading Images that appear offscreen / below the fold
- Setting Image Fetch Priority
- Facebook / Social Networking links
- Secure Files/Pages and Google
- Redirecting a Page from one URL to another
- Adding Google Adwords Tracking Code
- Robots.txt
- Defer Javascript Loading
- Should I redirect pages/categories/products that have numbers in them?
- My page looks like it is redirecting to a URL with a trailing /, Why?
- Bulk Filename / Meta Title Updates
- Google Search Console Errors
- Analytics and Tracking
- Advanced
- Power User Options
- Advanced Users Introduction
- Colorbox - Popups
- Advanced CSS Tip Sheet For Responsive Design
- Where to find your RSS feed for a Blog, News or Events page
- Importing a website designed externally
- Menus - Active Page CSS Classes
- Advertising - Rotating Clickable Adverts
- Help - File Site pages being overwritten by CMS pages
- Adding javascript to your website
- Web Site Account Transfers
- Transfer/Import Website With Many Pages
- Random Content
- ReCaptcha / Human Prompt
- Adding a youtube popup video with Colorbox
- Mobile Devices
- Setting the correct timezone
- Additional Website Administrators
- Real Estate Listings Banner
- Updating website design of live website
- Get your Page ID
- Smart Blocks
- PHP Setup
- Bookings Management System
- Wordpress
- Wordpress Control Panel
- Restore Wordpress from a Backup
- Downloading a permanent backup of your wordpress data.
- Switching PHP Versions for your Wordpress account
- Accessing your Wordpress file system via FTP
- View / Create / Edit Wordpress Admins
- Migrating Wordpress Sites
- Granting additional users access to the Wordpress Management Panel
- HTML / CSS Snippets
- Tidy More-Photos thumbnails on galleries on mobile.
- Out of Stock Stamp
- Circle Stamps CSS for featured products/stock
- Default Social Widget Styling
- Variable Font Embedding
- Calendar styling
- Smooth Scrolling down the page
- Ordered List Numerical Intent Styling
- Hide company field
- Multi Option Select - Horizontal Grid Format
- Show all Product Tabs in List
- Safari Aspect Ratio tweak
- CSS - Convert Postcard Slider format to hover format
- Bulk Emailer - Working CSS Gradient Hack for Outlook 365
- Hide first thumbnail - Product View Page
- [TAGS]
- Embedding Web Fonts
- Loading additional Material Symbols styles
- API - EDI
- FAQ Help Map
- Uploading local font files
- Advanced Template Customisation, CSS, etc
- Power User Options
- Accounts