> The Basics > Email & Membership > Pop3/Imap Email Services

Email FAQ

Email Overview

There are several ways that email can be added/accessed on your domain name. Email forwarding, POP3 Mailbox Accounts, IMAP Mailbox Accounts, Google Suite/Apps, Microsoft Office 365, Server Name / MX Record change, Web Mail
Creating new POP3 or IMAP Email Mailbox Accounts

You can now add new POP3 or IMAP email mailboxes directly through our CMS. Just click on the red email button under your domain name, then follow the directions
Where do I find my email mailbox settings

You can find your email mailbox settings via the DOMAINS / EMAILS button in the main menu.
Outlook Desktop (Office 365) Settings

Mar 2020 settings tested as working with the office365 desktop client.
Outlook IMAP - Incoming Mail Issue - Downloading messages into subfolders but not into the main Inbox
IMAP on Outlook for Office 365 - Synchronising Folders

If you can connect to your mailbox but no mail is downloaded - see this troubleshooting tip
Settings for New Outlook for Windows (replacing Windows Mail)

IMAP settings for the new Outlook for Windows (replacing Windows Mail)
This is different to Outlook 365 - please see other help files.
Outlook for Mobile (Android)

Outlook for Mobile is not compatible with our mail servers when trying to connect via a secure (SSL) connection.
IMAP - My email is missing

Do you have missing emails in your inbox? Have emails disappeared from your inbox?
Thunderbird Email Settings

Known good settings for the Thunderbird Email Client
iOS Email Settings

Settings for Apple iOS / iPadOS products
Apple Mail / OSX Mail - Setting up a new mailbox

Setting up email in the default OSX email client.
Apple Mail / OSX Mail typical Server settings

You should normally be able to let OSX detect the settings, but here are the settings shown in you uncheck Automatically manage connection settings.
Apple Device Email Setup
Iphone / Smartphone email integration for gmail/google apps users

We've setup our own iphones this way, works well, it uses the iphone/MS Exchange integration method, even though you are really using GMAIL or Google Apps.
How to Set Up Google Workspace
Change To Gmail

Learn how to move away from xtra/yahoo/hotmail/etc to an awesome gmail experience
Using a standard Gmail account to send and receive email from your mailbox

You can setup a mail account hosted with us in your standard Gmail account by linking it as a third party account
Getting a TLS Security Error - Invalid SSL Certificate

Make sure you are using the incoming and outgoing mail servers provided by our instructions inside the CMS.
Incoming: mail.cms-tool.net
Outgoing: smtp.cms-tool.net
Secure SMTP - One SMTP for all ISPs

If you work from multiple locations or through different Internet Providers, then you may find changing your SMTP server all the time is a real hassle
Spam - How to reduce the spam in my inbox?

How can i reduce/minimise the amount of spam I receive?
Blacklists - why did we block an incoming email?

If some emails are not being delivered to you, find out what spam filtering is happening on our servers
Sending emails using your domain email address

How to set your 'reply to' address to your new personalised domain email address
How many email addresses can I have using my domain?

You can have as many email aliases as you require, but limited pop mailboxes.
What is a forwarding email address?

What is a forwarding email address and when do I need one?
My email doesn't work

Use this procedure to determine the problem with your email
Can I have one domain email address forward to two email inboxes?

Yes simply enter the two email addresses in the to field separated by semicolon and no spaces
Web forms - email debugging

There are lots of steps in email going from our web forms to your inbox, learn the process here if you are needing to debug email issues
Size Limits On Email Attachments
Whitelist IP Addresses / SPF Record

if you have the ability to define SPF records or whitelist SMTP servers, please use include:spf.cms-tool.net
Changing a password assigned to an email address
Migrate IMAP Email History

Copies all emails and folders from old IMAP server to new IMAP server
RBL - Realtime Black List

Learn about how we block spam, and how email may be blocked by other ISPs also.
DMARC Reports

If you should want to view your DMARC reports, here is how to find them
Email Auto-responder

If you have email services with us, you can have an auto responder if you are away on holiday. Here's how.

Email service and support

A basic email service

We provide a basic email service that is only supplementary to our web hosting service. If you consider email to be crucial to your business, then you should contact a professional email company to provide you a professional dedicated email service. eg this applies to spam filtering, virus filtering, larger mailboxes, larger attachments, 24/7 support, MS exchange etc. Having said that using an online service (such a gmail) is becoming more and more practical - with its many advantages (and can be set up so your customers will never know)

What support we provide regarding email issues

Note, we will provide support for your POP3 mailbox to only confirm that your webmail is working and that your POP3 account is working from our end.

If you experience issues on your own computer, eg due to internet access, firewalls, outages, viruses, computer corruption, illegal software, or general lack of knowledge on how to setup your email accounts, then this support time will be provided at your expense. We suggest that all businesses make available to themselves a local computer technician who can solve problems on site, who will then be able to actually see your screen and use your keyboard.

Please understand that there are many different email clients, many different ISP's providing outgoing email services, many different levels of customer experience. Without being able to see your screen or use your keyboard, we just cannot provide that level of support. If we can confirm that your webmail is working correctly, then this is the demarkation point between confirming your email service is being provided correctly, and your need to provide your own IT technician to manage your own computer interface.

If you want us to provide technical support over the phone for your computer, then we can, however this time is chargeable. Standard fee for helping with customers email configuration via the phone is $100 + GST (maximum of 30 minutes).