Viewing Enquiries and Form Submissions

To view messages received from your form submission pages

1. Clikck on the ENQUIRIES button on the top menu
2. This will give you the list of stored messages, with dates email addresses and message content. 
3. You can view and reply to customers
4. You can add notes to their member record. 
5. You can download messages as CSV data, where each question becomes a column in the spreadsheeet.

Data Retention Duration 

• Custom form submissions and enquiries are kept for 1 year for general public, then deleted to avoid clogging up our system with a history of mostly spam.
• Messages and posts are kept permanently for members with an authorised level or higher, so move your real customers up to a higher level if you wish to retain this information.